Front Office Staff® is a live receptionist service that provides our clients with top quality receptionist answering from 8:00 A.M. to 5:00 P.M. Monday through Friday. We do business-to-business services focusing on inbound and outbound calls, and appointment scheduling for our clients. We have dedicated and well trained customer service representatives that are able to consistently provide excellent call handling services in a timely and cost effective manner.
Whatever the client's customer relation goals are: general information requests, call transfers, and scheduling appointments, Front Office Staff® has the people and the expertise to professionally service those needs.
Front Office Staff's keys to success are:
- Keeping close contact with clients and establishing a well functioning long-term
relationship with them to generate repeat business and obtain a top notch
reputation.
- Establish a comprehensive service experience for our clients that include:
consultation, progress reports, and quarterly client feedback questionnaires.
Front Office Staff® is also recognized as a High Performance Workplace by the State of California's Employment Training Panel (ETP). ETP is a business and labor supported state agency that assists employers in strengthening their competitive edge by providing funds to partially off-set the costs of job skills training that is necessary to maintain high performance workplaces. California’s ETP is a performance-based program, providing funds for trainees who successfully complete approved training programs and are retained in well paying jobs for a specific period of time.
The program is funded by the Employment Training Tax paid by California employers, and targets firms threatened by out-of-state and international competition. Since its inception in 1983, the ETP program has provided over $1 billion to train more than 700,000 workers in over 65,000 California companies. Employers match training funds awarded through ETP contracts, making these projects true public-private partnerships.