Front Office Staff Services

Ø       Offsite Receptionist - Live Receptionist Service

Offsite receptionist is our Live Receptionist service, let us take the concern out of handling your customer calls.  Eliminate daily telephone answering in your office with our professional Offsite Receptionist - Live Receptionist service!  FRONT OFFICE STAFF will handle each of your calls in a prompt, professional, expert manner.  We utilize the latest in computer technology and our web-enabled workstations are equipped with diverse applications that allow us to customize and store virtually any amount of information, including complex databases with information about your operations and your customers.  Your valued customers will feel as though they’ve reached your front office - not an answering service!

Ø       Automated Answering Service

FRONT OFFICE STAFF can also serve as your ACD (Automatic Call Distribution) call routing and auto attendant service.  We can automatically route your business or toll free 800 number calls to the appropriate individual or simply provide caller information without human intervention.  Our ACD services will enhance the business image you project to your customers by providing your organization with the sound and feel of a highly specialized phone system.  Select from a wide range of professional voice recording expertise!

Ø       Service Dispatch

In conjunction with our live answering service, FRONT OFFICE STAFF also provides service dispatch to ensure your critical calls get to the right person.  Whether you travel or have field techs on the road all day, we’ll make sure you maintain an excellent reputation for reliable service and prompt response time. 

You select the dispatch method that works best for you:  1) text message, 2) phone call, 3) e-mail, 4) pager or, 5) fax.  You may also use a combination of dispatch methods, depending on what fulfills your specific requirements of any particular day.

Ø       Voice Mail Service

Our sophisticated voicemail system offers your customers complete privacy while affording your business the professional, warm, caring image you desire.  Our LIVE RECEPTIONIST can answer and greet your customers “live”, and then, if the caller chooses, connect the caller with your private voicemail.

Our system employs the latest technology with the ability to immediately alert you by e-mail, page, or telephone call whenever you receive a new voice message.  You can manage your voice messages the same way you manage e-mail messages in your e-mail program.  Your new voice messages appear in your Inbox folder according to the time and the caller.  You can listen to your messages in any order you want, and you can easily forward them, reply to them, or archive them in other folders that you create.

We can also customize the notification of your voicemail messages to meet your needs.  For example, you can receive notification for all voice messages, or for urgent messages only.  You can also receive notifications only on specific days or at specific times, for example, only on holidays or after normal business hours.

These features are extremely valuable for small business owners who are on the go, or for those who need the convenience of being able to receive voice mail but do not want the hassle of having to maintain a voice mailbox.  For example, if your customer leaves you a voice message, our automated system will e-mail you the message as an attached WAV file, and then delete the message from your voicemail box.  You simply manage it from that point as an e-mail message.  If you prefer, our system will also call to you at any designated number and allow you to listen to the voice message.

Ø       Call Overflow Service

Perhaps your business does not need a full-time answering service. FRONT OFFICE STAFF has many clients that utilize our services only at designated times.  For example, tax preparation services will use our services between January and May to manage their seasonal peak call volumes.  You may simply want to forward your phones to us after-hours, weekends and holidays to utilize our automated voicemail delivery options, IVR or auto attendant services, dial-by-name directories, or to manage incoming faxes.

Ø       Surveys and Customer Contact Services

Our LIVE RECEPTIONIST can provide you with valuable marketing and other business intelligence.  We can help you take the pulse of your current and former customers so you can better focus on your objectives or simply build goodwill.

Ø       IVR (Interactive Voice Response) Services

Here at FRONT OFFICE STAFF we strive to make things truly user friendly.  One of the ways we achieve this is by using timesaving technology!  Our Interactive Voice Response system (IVR) is one simple way you can help yourself get things done quickly and conveniently.  FRONT OFFICE STAFF offers end-to-end IVR solutions for businesses seeking to reduce costs and increase customer service. 

The IVR allows you to use any touch-tone phone to automatically route your inbound business or toll free 800 number calls to the appropriate individual or simply provide caller information without human intervention.  Our IVR services enhance your business image by providing your organization with the sound and feel of a highly specialized phone system.

Select from a wide range of professional voice recording expertise!

Ø       Professional Voice Recording Services

FRONT OFFICE STAFF understands how vital it is to introduce your business in a clear and professional manner.  When you’re contacted by that important prospect, you get one opportunity to make a good first impression! 

Perhaps you need a female voice, or an alternate male voice to project your desired business image.  FRONT OFFICE STAFF professional voice recording services can provide you with customized IVR voice prompts, voicemail greetings and hold prompts, and auto attendants that will thoroughly impress your customers.

Ø       Customized Service Option

FRONT OFFICE STAFF understands that many businesses are unique, with special handling and delivery needs.  Let us work with you to help you determine your needs and then create, implement and support the customer contact and communications system that is right for you – at the right price!

Ø       Office Support Services

  Thank You Letter Service

Face it; running your business is essentially a continuous public relations campaign.  The idea is not only to impress your customers with outstanding quality products and services, but also to get them to like you.  Customers that like you will use your services again and even refer you to there

Friends and associates.  The words “Thank You” create goodwill, and the sooner you build solid customer relationships through goodwill, the sooner you’ll grow your business.

FRONT OFFICE STAFF understands that one of the best marketing tools in the world is a card or letter that simply says, “Thank You, I appreciate [you] your business.”  There’s no more powerful appeal - no one grows tired of being thanked.  Just think of the possibilities!  Include a statement offering 10% off your next service and it can make the difference whether they call you – or your competitor – first!

Be sure to ask how FRONT OFFICE STAFF can help your business retain and even grow your customer base.

       Company Newsletter Service

Done correctly, a newsletter can be an excellent investment for your company.  Whether you’re using a customer newsletter to boost sales and referrals or to educate your customers by featuring articles designed to answer their most frequently asked questions, FRONT OFFICE STAFF believes you should expect a payback that offsets the costs of publishing the newsletter.

The payback may be easy to quantify, such as an increase in sales.  Or it may be more difficult to measure – but equally important – as in a payback of heightened customer service levels.  In either case, your newsletter should generate a return on your company’s investment.  And the more cost effective your newsletter, the greater the return! 

Call FRONT OFFICE STAFF today and learn more about how our Company Newsletter service can increase your sales, heighten your customer service levels and enhance your overall business image.

       Statement Stuffer Service

Perhaps you like the benefits that our Company Newsletter service has to offer but prefer the simplicity and reduced postage of a statement stuffer.  FRONT OFFICE STAFF is happy to send your company newsletter as a bill insert.  You can save substantially on postage if you include you newsletter with some other mailing.  For instance, if you have a newsletter that goes out to your existing customers, include the newsletter with the monthly billing statements that you regularly send to these customers.

Call FRONT OFFICE STAFF today and learn more about how our Statement Stuffer services can increase your sales, heighten your customer service levels and enhance your overall business image.

Ø       Telecom Services

You owe it to yourself to benefit from the convenience and cost savings that conference calls can bring to your business!

If you secure conference call services for you or your company, you’re taking the first step toward increased revenue and better communication.

In today's fast-paced, high-tech world, communication is the lifeblood of any company. You simply cannot afford to have your technicians out in the field unaware of what your management team in another location is planning to do.  Conference calls keep everyone on the same page.  Though e-mail and individual phone conversations are great ways to communicate, the best way

to get a message across is to say it once - to everyone.  Conference calls are a wonderfully efficient way to make this happen.  You will be pleasantly surprised by the degree to which conference calls will improve your business.  Some of the benefits include:

Ø       Less travel time and expense

Ø       Reduced telecommunications costs

Ø       Better agility in responding to ever-changing market conditions

Ø       Greater teamwork and unity of purpose

Ø       More focused meetings to speed up decision making

Ø       Exclusive conference number to offer clients and prospects

Ø       Easy access - use any phone, anywhere

You no longer need to incur the added expense of face-to-face meetings!  Regardless of the size of your business, if your key employees travel or are out in the field-servicing customers, conference calls allow you to quickly and easily communicate strategy to key employees in different locations.

Start enjoying the savings and convenience of conference calling today with FRONT OFFICE STAFF. 

      Customized Billing

An individual invoice will be provided for each call, listing each participant as well as their time in the conference. At your request, FRONT OFFICE STAFF will indicate on your invoice a cost center code, client file, project name, reference number, etc.

      Toll Free 800 Service

Providing your customers a toll-free number to reach you is truly a nice touch and can make the difference whether they call you – or your competitor – first.